DISCLAIMER
Last Updated: November 10, 2025
⚠️ PLEASE READ CAREFULLY
Zoe is NOT Professional Therapy
Zoe is an AI-powered relationship wellness coach, NOT:
- ❌ A licensed therapist, psychologist, psychiatrist, or counselor
- ❌ A mental health professional or medical provider
- ❌ A substitute for professional therapy, counseling, or medical advice
- ❌ A crisis intervention or emergency service
Using Zoe does NOT create:
- Any therapist-client relationship
- Any doctor-patient relationship
- Any legally confidential professional relationship
Zoe is a wellness and self-help tool for personal growth and relationship reflection only.
🆘 EMERGENCY SITUATIONS
Do NOT Use Zoe for Crises
If you are experiencing:
- Suicidal thoughts or self-harm urges
- Mental health crisis
- Relationship abuse or violence
- Medical or psychiatric emergency
- Any life-threatening situation
IMMEDIATELY:
- 🆘 Call 988 (US Suicide & Crisis Lifeline)
- 🆘 Text HELLO to 741741 (Crisis Text Line)
- 🆘 Call 911 or your local emergency services
- 🆘 Contact a licensed mental health professional
Zoe cannot detect all crisis situations and is not equipped to handle emergencies.
🤖 AI LIMITATIONS
AI May Make Errors
You acknowledge that Zoe's AI:
- May provide inaccurate, unhelpful, or inappropriate responses
- May misunderstand context, sarcasm, or complex situations
- Cannot replicate human judgment, empathy, or professional expertise
- May fail to recognize serious problems or red flags
- Is based on algorithms, not professional clinical assessment
You Make Your Own Decisions
You are solely responsible for:
- Evaluating AI responses and using your own judgment
- All decisions about your relationships and personal life
- Seeking professional help when appropriate
- Not relying exclusively on AI for important choices
📊 No Guarantee of Results
We make NO guarantees about:
- Improvement in your relationships or wellbeing
- Resolution of relationship problems
- Accuracy or effectiveness of guidance
- Any specific outcomes or results
Results vary by individual. Success depends on many factors beyond our control.
🔒 Privacy & Data
Your Conversations Are Processed by AI
Your data is shared with OpenAI, Inc. (third-party AI provider):
- Your messages are sent to OpenAI to generate responses
- OpenAI retains data for 30 days, then deletes it
- OpenAI does NOT use your data to train their models
- See our Privacy Policy for complete details
No Legal Confidentiality
Your conversations with Zoe:
- Are NOT protected by therapist-client privilege
- Are NOT covered by HIPAA or medical confidentiality laws
- Are NOT legally confidential communications
However:
- ✓ Conversations are encrypted in our database
- ✓ We do NOT share with advertisers or social media
- ✓ Protected per our Privacy Policy
👶 Age Restriction
Zoe is for adults 18 years or older only.
- We do not knowingly collect information from minors
- If you are under 18, you must NOT use Zoe
- No parental consent option available
🌍 Jurisdictional Limitations
Legal restrictions vary by location:
- Some jurisdictions may prohibit or restrict AI wellness/coaching apps
- You are responsible for ensuring your use complies with local laws
- We may restrict access in certain jurisdictions
⚖️ Limitation of Liability
Our liability is limited to:
- The amount you paid in the past 12 months, OR
- $100 USD, whichever is less
We are NOT liable for:
- AI errors or inappropriate responses
- Decisions made based on Zoe's guidance
- Relationship outcomes
- Emotional distress
- Data loss or service interruptions
- Any indirect or consequential damages
See full Terms of Use for complete liability limitations.
📋 User Responsibility
By using Zoe, you accept:
- Zoe is a tool to assist your own thinking, not replace it
- You will use common sense and judgment
- You will verify important information with professionals
- You understand risks and limitations of AI technology
- You will not use Zoe as your only source of support
📞 When to Seek Professional Help
Consult a licensed professional for:
- Depression, anxiety, or mental health symptoms
- Serious relationship distress or abuse
- Trauma or PTSD
- Substance abuse issues
- Suicidal thoughts or self-harm
- Any clinical diagnosis or treatment needs
📝 Updates to This Disclaimer
We may update this disclaimer anytime. Changes are effective when posted. Continued use = acceptance of updates.
📧 Contact
Questions about this disclaimer?
Email: connect@sonealabs.com
By using Zoe, you acknowledge you have read, understood, and agree to this Disclaimer.
Last Updated: November 10, 2025 | Version: 1.0